What if I want to cancel or modify an issued travel ticket?

If you have a FLEX ticket, no modification in the passes' validity period is possible. Don't forget that the FLEX ticket allows you to travel when you want within the 30 days validity period, you can even travel for a weekend. 

If you have a FIX ticket, any potential cancellation or modification fees will need to be covered by yourself. Travel tickets are nominative and non-refundable.

In case of cancellation, you need to inform the Travel Team. We will then undertake the steps to cancel your trip, in order to give it to someone else from the reserve list in descending order of the selection.

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