What are my rights when my transports are cancelled or delayed?

If your train is canceled or delayed

You always have the right to adequate information about what is happening while you are waiting.

If you are told you will arrive at your final destination with a delay of at least 1 hour, you are entitled to:

  • Cancel your travel plans and request an immediate refund of the cost of your ticket (sometimes in full, sometimes only for the part of the journey not made)
    You may also be entitled to a return journey to your initial departure point, if the delay stops you from fulfilling the purpose of your trip, or
  • Be transported to your final destination at the earliest opportunity (or a later date of your choosing). This includes alternative transport when the train is blocked and the service is suspended.
  • Meals and refreshments (proportionate to the waiting time)
  • Accommodation – if you have to stay overnight.

If the shipping service is canceled or delayed

You always have the right to adequate and timely information about what is happening while you are waiting.

If the service is canceled or departure is delayed for more than 90 minutes, you will be offered a choice:

  • Either you can get a refund for your ticket and, where necessary, a free return journey back to your initial departure point – for instance, if the delay prevents you from fulfilling the purpose of your trip
  • or, you can be transported, under similar conditions, to your final destination at the earliest opportunity and at no extra cost.

If your trip’s departure is delayed by more than 90 minutes, in most cases you are also entitled to:

  • Meals and refreshments – proportionate to the waiting time
  • Accommodation – if you have to stay overnight

If your bus is canceled or delayed

You always have the right to adequate and timely information about what is happening while you are waiting.

If the long-distance service (more than 250km) you are booked in for is canceled, or departure is delayed for more than 2 hours, you will be offered a choice:

  • Either you can get a refund for your ticket and where necessary free journey back to the service’s initial departure point – for instance, if the delay or cancellation prevents you from fulfilling the purpose of your trip
  • Or you can be transported, under similar conditions, to your final destination at the earliest opportunity, and at no extra cost.

If your long-distance journey (more than 250km) was scheduled to last more than 3 hours and departure is delayed by more than 90 minutes or canceled, you are also entitled to:

  • Meals and refreshments – proportionate to the waiting time
  • Accommodation – if you have to stay overnight (carriers are not obliged to cover accommodation if the delay was caused by severe weather conditions or natural disasters.)
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