Cookie Policy

Our website uses “essential cookies” for managing sessions and “functional cookies” to improve your experience, we also collect “page tags”.

Last revised on 15 July 2019, effective as of 7 January 2019.

What's a cookie?

"Cookies" are small text files that can be placed on your computer or mobile device in order to identify your Web browser and the activities of your computer on the Help Scout Service and other websites.

What's a page tag?

"Page tags," also known as web beacons, are a web technology used to help track website or email usage information, such as how many times a specific page or email has been viewed. Page tags are invisible to you.

What and how do you collect my information?

When you use and its subdomains,, we and our Subprocessors may use “cookies”, “web beacons”, and similar devices to track your activities. These small pieces of information are stored on your hard drive, not on our website.

We use cookies to help you navigate our Service as easily as possible. These cookies remember information about your current session to:

  • personalize our Service, such as remembering a user’s or visitor’s information so that you will not have to re-enter it during a visit or on subsequent visits;
  • provide customized content, and information;

We do not use this technology to invade your privacy. You can disable cookies and tracking technologies through your web browser, however doing so will render the Language Selection and Customer Service Functionality unusable.

The following main cookies are used on our website:

Third party service Details
HelpScout HelpScout is our helpdesk management software. Any email sent to gets processed by HelpScout. HelpScout uses the email metadata and content to show us information about who you are and what we've had conversations about before.

On most of our webpages, we will also load the HelpScout Beacon, which is the chat icon is shown at the bottom right that allows you to view and search articles, and/or quickly send us a message.

Via the beacon, we will collect your name, email, and also send along your information when you submit a question via the beacon. The additional context when we receive your message. Beacon also logs technical information such as browser information, the device you are using and your IP address; as well as site information such as from which site page you contact us, and which Travel Center articles you consulted.

This data is only used to help us get better context to service you. We use “page tags” to allow us to statistically monitor how you are using the DiscoverEU Help Center’s articles, so that we can improve our offerings, and to determine the popularity of certain content.

We do not use any of this information for marketing or advertising purposes.

You can contact if you have previously emailed us and want us to delete any of the data mentioned above.

Do I have to accept them?

You do not have to accept cookies to use the hosted webpages. If you reject cookies, certain features or resources may not work properly or at all and you may have a degraded experience.

Although most browsers are initially set to accept cookies, you can change your browser settings to notify you when you receive a cookie or to reject cookies generally. To learn more about how to control privacy settings and cookie management, click the link for your browser below.

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