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Verifying your identity & eligibility

  • Why is my ID verified?
  • Why am I being asked to verify my identity?
  • What happens after I have scanned my ID?
  • How does this process work?
  • Who is behind the ID verification?
  • How long does it take to verify my ID?
  • Do I need a device with camera or a webcam?
  • How come my verification has been declined?
  • Do you have visual guides on how to scan my ID card or passport?
  • I am waiting for my new passport. How should I proceed?

Categories

  • Data protection & privacy
  • Flexible Travel: Seat Reservation
  • Rules & Policies
  • Verifying your identity & eligibility
  • Completing the Travel Booking Form
  • Flexible Travel
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